Psn: URI_RAMS2019
ive tried logging in daily since last week. Ea help Twitter first sent me to Sony. Sony sent me back to EA help. Sunday evening, EA help said a tech ticket was created. 2 days later and still no update from anyone. 1 hour trial time and countless personal hours spent trying to resolve this. I’ll literally spend more time this month trying to play than actually gaming. How sad is that?
As a shareholder and consumer I question the mentality / culture EA has around customer service. Being an EA play or EA access etc member in my mind, shows that the individual truly is loyal to EA. What do we get in return? Absolutely nothing. This is a known bug which has been affecting a considerable amount of players (based on the amount who actually went to the extent to come to this forum I can imagine there are hundreds). This bug is only related to the trial version of Madden 21 and only affecting a key core group of loyal consumers.
Wouldn’t a great solution, considering this game is headed to the vault, to just give the affected players the full game unlimited play? Instead of wasting the customer support and tech support lines to fix a minor bug and wasting the consumers time spent not playing or trying to troubleshoot, you just send them a code for madden 21. By waiting until this point, most have proven that they’re going to wait for the vault anyways. Additionally, they will have access to play MUT and EA can start cashing in on the micro transactions. Seems like a great resolution to me!
But no, instead we are sitting here without a resolution, without the ability to play the trial madden 21 (which we purchased through our membership), and with the feeling that once again EA has proven that they don’t care about consumer, only the money.
