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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

Gmballer42's avatar
Gmballer42
4 years ago

@EA_Blueberry @EA_Kent radio silence? Please fix this issue.. How are you going to let this go unresolved? Look at how long this thread is.. shameful

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
4 years ago
@Gmballer42 wrote:

@EA_Blueberry @EA_Kent radio silence? Please fix this issue.. How are you going to let this go unresolved? Look at how long this thread is.. shameful

Hey, all.

I just got back from 5 days off due to days off and power outages. Prior to that I was dealing with a personal family situation with COVID with additional days off so I'm doing what I can to catch up before more potential power outages strike. 

I checked on this and received an update the team is still investigating into this for a fix in the near future. I cannot confirm a date to avoid any miscommunication as dates are always subject to change, but this is still on their radar and hasn't been abandoned. Please continue to hang in there for us and we'll make sure you'll be able to experience Madden NFL 21 very soon!

  • tootster72's avatar
    tootster72
    4 years ago

    Good god, if after 6 months this isn’t fixed just be honest and say it’s never going to be. You either have inept programmers or are not to bothered. Failing to supply part of what the subscription is for is not a good look. Farewell to the F1 games too if you now own them. No doubt another absolute disaster waiting to happen.

  • LordZork80's avatar
    LordZork80
    4 years ago

    LIES!!  6 months of LIES!!  I’m done with EA... going to cancel EA Play and bad mouth it to everyone.  Will also avoid EA Sports moving forward.  Trash company and support.  This is what you get from large cash-grab companies that don’t care about quality or customers.

    Trash game and trash response/support.

    • Sgoforth5's avatar
      Sgoforth5
      Seasoned Ace
      4 years ago

      @EA_Blueberry @So with Madden 21 going into the EA Play vault (now called the playlist?), does that mean we will have a working version for next gen?  The trial version shouldn’t be available if it’s in the vault, right?

      • Squiggle17's avatar
        Squiggle17
        4 years ago

        My issue with Madden 21 is that I have EA Play, but I can't access the trial because my account is "restricted" (put it in quotes because my account isn't actually restricted, that's just the error message I'm getting). Because restricted accounts cant connect to EA servers, AND you need to connect to EA servers to play the trial, I can't play the trial (the game doesn't let me past the loading screen). 

        My hope is that when Madden goes on EA Play on March 2nd, I won't have to be connected to EA servers to play the game. I guess playing offline is better than not playing the game at all, but I'm still going to be upset if I'm paying for EA Play and won't be able to use all the features of the game after March 2nd.

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