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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
4 years ago

@arv970 

 I understand and it was difficult to see throughout the year players were not able to access the Play First Trial for this game. Seeing that the full game will be released next week, there is no need to address the 10 hour Play First Trial since it will be the full game released. The team attempted to address this issue throughout the year and it posed to be more difficult than expected, which we regretfully apologize for not delivering on your expectations. 

If you have any concerns about the value you received out of your EA Play membership and you're on Xbox or PlayStation, please contact their Support teams for any personal requests for compensation or refunds as our EA staff does not have access to Microsoft/Sony accounts nor their billing system in order to make changes. PC users with EA Play memberships can reach our Support team at Help.EA.com for any inquiries for their membership. 

We're excited for the release of Madden NFL 21 into the Play List and I can't wait to have you all join us on the field next week, although it wasn't ideal to wait this long to experience it, I guarantee you it will be worth the wait. 

Thank you for being a fan of EA games and an EA Play member. See you on the gridiron! 

arv970's avatar
arv970
Rising Rookie
4 years ago
@EA_Blueberry I understand the tech team was unable to resolve the bug, but how is this an acceptable resolution? Why were the affected gamers not given some alternative solution, such as the full version of game, or even updates on the status of the ticket throughout the year? Purely from a metrics standpoint, a ticket opened this long and the accompanying customer service associated with it has been nothing short of a failure to deliver on products we paid for. Pure neglect to go an entire game cycle without a resolution or reasonable customer service.

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