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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

Squiggle17's avatar
Squiggle17
5 years ago

@EA_Blueberry I uninstalled and reinstalled Origin and it worked. I'm finally able to play the game at its full capacity!

I'm happy it finally worked, although the links you sent me show other players coming across the same problem in the near future after they had fixed it. If I come across the same problem again, is there a known fix besides rebooting/reinstalling?

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago
@Squiggle17 It sounds like there was a de-sync with the files for Origin and Steam. It could have been a combination of both Origin and Steam versions along with the game, so it's hard to determine a concrete fix that will apply to everyone moving forward. We're here to troubleshoot a variety of steps if needed.

Clearing the Origin cache can help. We have a variety of PC troubleshooting steps below if you ever need to reference them in the future.

Happy you're able to finally play, I know it took a while and can't thank you enough for your patience on this.

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
  • You_Duked's avatar
    You_Duked
    5 years ago

    I am still having the issue after reinstalling origin

  • Stack76cru's avatar
    Stack76cru
    5 years ago
    • Gamertag/PSN ID: DekaPDJ
    • Platform you play on: Playstation 5
    • Last time you attempted to launch the game (date & time/time zone) : September
    • Are you stuck at the loading screen or unable to select any game modes at the menu: I'm unable to select any game mode at the main menu
  • Prophecize's avatar
    Prophecize
    5 years ago

    FYI - after a lot of back and forth, trying to figure out a fix for this (even after the full version was added to EA Play), I was finally able to get it working once customer support removed the Madden 21 TRIAL from my Origin account. Reinstalled the game via Steam and everything works fine, so far. More than a bit ridiculous but it seems to just be a handshake issue with how trials are handled between Steam and Origin atm.

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