Community AdminThe code will be sent to your console's notifications. If you're not getting them, double-check your privacy settings on your Xbox console and profile. It's possible the code could be getting blocked due to account settings.
I'm having exactly the same problem with FIFA 20.
My old email address became unaccessible earlier in the year, and I completely forgot it was attached to my gamertag until I purchased FIFA a couple of weeks ago and put it in the machine. I got the message to say I needed to verify myself, and that the code would be sent to my email. Unfortunately there's no way of me getting that code.
I've completed the account recovery form more times that I care to remember over the past 2 weeks. I've never known a process so convoluted and unhelpful. I've lost count of the amount of times they've sent me the message saying i've not provided enough information (tell me what info i'm missing for goodness sake!), spent nearly an hour of my day off on the phone to 'customer service' rep who was literally no help whatsoever, as she wouldn't say yes or no to anything. Case in point I have literally no memory of when I created my EA Account, and she wouldn't even answer when EA Accounts were launched to help jog my memory. I get that they have to be careful, but surely there's a point they can use common sense and say 'i'm clearly speaking to the person they say they are here'.
It was only today that I took a new approach to the form and finally got the next message in the sequence, the we need to send you a code to your console message. So far nothing has come through to my Xbox.
Can I check, am I basically opening everything in the menu Settings > Privacy and Online Safety > Xbox Live Privacy? Where would I find the settings on my profile that I need to open up please?
The amount of time I've wasted on this in the past two weeks is insane, EA you need to come up with a more common sense way to deal with the problem. Am so glad it's not just me.
Community AdminYou can adjust notification via these steps on Xbox One: https://support.xbox.com/en-US/xbox-one/console/pop-up-notifications
I have had the same problem for 2 months. Strange situation. Support from India is the worst in the world. For every question about privacy settings or where the code should appear - they reply that they have sent the code. Tragedy! AI from microsoft is better than these Hindus.
In my country support can't handle it, I have to bother with them.
I sent them information when I bought ea access, what I play and my achievements. It is stupid that when emails change in xbox they are not updated in the ea access database.
The process is tragic and hopeless. I am honestly fed up with this sh****
@EA_Blueberry wrote:You can adjust notification via these steps on Xbox One: https://support.xbox.com/en-US/xbox-one/console/pop-up-notifications
@EA_Blueberry That doesn't help.
@EA_Blueberry wrote:You can adjust notification via these steps on Xbox One: https://support.xbox.com/en-US/xbox-one/console/pop-up-notifications
@EA_Blueberry This doesn't help anyone.
