UPDATE
After Changing nothing, except for resubmitting a new case over and over again. I finally was connected with an EA Help Customer Support employee that was able to send me the "security code" to my Xbox account.
The email address change that took approximately 10 minutes and was very simple it seems. Unfortunately in all reality that 10 minutes is just added to the last 2 or so weeks I have been trying to get this done.
But I am still not done.
Yay! my email is changed and all I have to do now is a basic password reset right? Yes that is accurate. So now when I enter my new, updated, and completely accessible email I receive the following message:
Password Recovery Sent
Check your email
We just sent instructions for completing your password reset to the email you used to set up your EA Account.
If you don't see it in your inbox within the next few minutes, try looking in your spam folder.
If you have a limited access account, the email was sent to your parent’s or guardian's email address.
The new problem
The password reset instructions are not being sent to my email. I have sent myself emails to this account from a few other email addresses I have and they all go through without a hitch, so my updated email address is fine. I booted up Madden 19 on my Xbox One and when it asks me to sign into my EA Origins account my new email address is reflected there. It no longer is forcing me to sign in with that old non existent email. I still just don't have the password. So now I know that my account did in fact get updated with the good email address, I have access to that address, that email address does in fact receive emails, and everything is spelled correctly with no typos.
I will update again once I file and conclude yet another new case with EA Help.
Could you tell me how you recieved the code to your console?? We are having exactly the same problem with EA. We are recieving the message from EA but when we open it there is no code???
