Unable to purchase trait upgrades

@EA_Barry@Snapr4God@ChiggidyChud - Thanks for helping us look into this, I know you folks are encountering a really frustrating bug here, trust me it's frustrating for us on the QA side too who are trying to get reproduction so we can see what is happening and we're just not hitting it.

Let me introduce myself, I'm with the Live QA team and I work with EA_Barry to help ensure your concerns are being heard and looked into. I've been looking into this one since it was raised and there are a couple of things that are making identifying this issue difficult. As a CFM player myself I'm aware of just how much simulation aspects there are to CFM and it's beginning to look like this is a case where it could be something small that some of you have in common that I don't have on my test setups and that's why I am not able to get this to reproduce (and thus why it hasn't yet been fixed for you).

So in the interest of getting you all back into the game I am going to ask for a bunch more information here. I'm sorry to do this, I know you all have provided a lot of information already and likely the last thing you want to do is answer more questions, but without your help I don't think we'll be able to get this confirmed. So thanks in advance for your help on this, you all seriously rock for helping!

1.  Are you Playing CFM in Offline or Online Mode?
2. Which Team are you picking?
3. Which mode are you playing - Coach, Owner, Player?
   1. If so are you using existing or creating custom?
   2. If Custom any specific settings you are picking? 
   3. If using existing player which player?
4. Which Roster are you using? Which week are you starting from?
5. Are you using a custom playbook?
6. Have you made any changes to League Settings? If so which sliders?

I know this is a lot of different questions, but honestly at this point I need your help to help get this fixed for all of you. The more info you all give me on this the more likely I am going to be to find the issue and thus be able to push to get it fixed for all of you.

@EA_ShadowedSeraphim

1.  Are you Playing CFM in Offline or Online Mode? Online in both pre-patch and in the one I started today for "testing"
2. Which Team are you picking? Chiefs in both
3. Which mode are you playing - Coach, Owner, Player? Owner in both
   1. If so are you using existing or creating custom? Existing in both
   2. If Custom any specific settings you are picking? No Customer settings in both
   3. If using existing player which player? N/A
4. Which Roster are you using? Which week are you starting from? Current roster in both pre/post patch starting at the beginning of preseason
5. Are you using a custom playbook? No
6. Have you made any changes to League Settings? If so which sliders? No changes.

Welcome to the discussion. Hopefully you understand the point at which the problem is occurring. I can imagine how hard it is because for the most part it doesn't look like a glitch. I hope you have gone back and read my detailed description of the steps to replicate the issue. 

@Snapr4God

Thanks for the fast response. I've been following the thread and I understand what you are encountering, the problem being I can't get it to happen on my accounts. I want to be clear here, we believe you all and we know that you're encountering it. Unfortunately we need to be able to see it on our test setups so we can pull information on what exactly is happening when it occurs and that's the tough bit.

Rest assured I'm working on this. I appreciate you taking the time to answer my questions and am confident we'll get this sorted for all of you once I have more info from everyone on which to test with.

@EA_ShadowedSeraphim, @EA_Barry Thanks for taking a vested interest in this.

•  Are you Playing CFM in Offline or Online Mode? Online.
• Which Team are you picking? 49ers
• Which mode are you playing - Coach, Owner, Player? Coach
  
  1. If so are you using existing or creating custom? Existing
  2. If Custom any specific settings you are picking? N/A
  3. If using existing player which player? K Shanahan
• Which Roster are you using? Which week are you starting from? Preseason roster; preseason
• Are you using a custom playbook? No
• Have you made any changes to League Settings?
  
  1. Skill:  AllMadden
  2. Speed: Normal
  3. Style: Sim
  4. Type: All
  5. Instant Starter: On
  6. Trade Deadline On
  7. Trade Type: Enable all
  8. Coach Firing: On
  9. Salary Cap: On
  10. Relocation Settings: normal
  11. Injury: on
  12. Pre-Existing: On
  13. PS Stealing: On
  14. Progression Frequency: Weekly
  15. Quarter Length 15 minutes
  16. Acc Clock: On
  17. Time 18s
  18. Season Experience: Custom
  19. Weekly Training: Manual
  20. Trades/FA: manual
  21. Offseason FA Bidding: manual
  22. Injury management: Manual
  23. Preaseason Cut: Manual
  24. Contract Negotiations: Manual
  25. Scout College Players: Manual
  26. Advancement: Manual
  27. Tutorials:On
  28. Progress Players: Off  (NOTE: I mistakenly had this option On when I started the franchise.  I switched once I realized that my XP was disappearing - somewhere around week 2/3)
  29. Fill Roster  Off
  30. Private League
  31. Max Users: 32
  32. League Name: Dxpsman
  33. League Pass: ESZSW4TRNJE1Q8MUHN7

The only slider adjustment I've made is lowering injuries to 20 and I am the sole player in this league.

The franchise I'm using was started almost on release day.  If you feel it would help, feel free to poke around in my CFM.  League name and password is included.  I'll even provide my gamertag and password if you'd like to try for yourselves.

For kicks and giggles, I started a second frachise with the same settings (leaving gameplay sliders completely alone) and simmed to midseason.  I was instantly able to reproduce this issue.  To be clear, all traits are purchasable but the listed price of the trait is inaccurate.   Here's a clear example:

Player:  R Foster

Available XP: 6011

Clutch Upgrade: 5625

Difference: 386

Upgrade Cannot be Purchased

Available XP: 6011

DL Spin Upgrade: 3937

Difference: 2074

Trait Purchased. 

Remaining XP After Upgrade: 1199

Actual Cost of Upgrade: 2738, ~132% increase.

I took screens of this, but they are large, so I'll have to attach in a couple posts.

This is a dummy league, so you guys can feel free to sandbox as much as you want with it:

XBL League Name: Dxpsman 2

League Password: 3NMYTSJRA5DSQF4B9BG

• Are you Playing CFM in Offline or Online Mode? - Offline
• Which Team are you picking? - Dolphins
• Which mode are you playing - Coach, Owner, Player? - Owner
  
  1. If so are you using existing or creating custom? - Existing
  2. If Custom any specific settings you are picking? - N/A
  3. If using existing player which player? - N/A
• Which Roster are you using? Which week are you starting from? - Believe season-opening (I selected start in Week 1)
• Are you using a custom playbook? - No
• Have you made any changes to League Settings? If so which sliders? No slider changes, 15 Min Clock, all User Help and Progress Players to Manual

Franchise started 18 September, had only just purchased game and downloaded updates to that day.

Update:  Since I'm working from home anyway today, I reinstalled M18 entirely just to see if the issue would resolve itself.

But alas!  The issue persists.  On a side note the NFL.com newsfeed is giving me current information as opposed to the same preseason feed I've been seeing for 4 weeks.

Has there been any word on when this will be patched? Also when the patch does come down will i have to restart my franchise mode? Im at the end of the first season on my franchise mode and waiting before i continue. 

@BenConner@cwsteveo0621@LidReLLyBoBO@hrf_kingduke@Snapr4God@jsstek@cwsteveo0621@hrf_kingduke@Dxpsman_2l5u59f@auberius@Snapr4God@chiggidyChud

Hey guys, can you report back here on the current status of this issue please?

Thanks.

Yes, this issue persists

@EA_Barry there is no change in either an existing franchise or a newly created one.

@EA_Barry you asked us about the status and then went silent. Is there any update regarding the status of the fix for this issue?

@EA_Barry  This is absurd. I am one of the weirdo's who only buys this game because I enjoy the management aspect of running an NFL franchise. I sim every game.  Bugs like this are especially damaging to my style of gameplay. It literally kills the game for me if I cannot grow and develop my players.   There is no excuse for a game breaking bug to persist like this.

Your frustration that this is not yet resolved is totally understandable.

As soon as there is more info to share with you, I will let you know ASAP.

Apologies for the delay.

Thank you for the fix in the recent Madden Title Update. I haven't tested it yet, but i saw the update notes saying it has been addressed!