Forum Discussion

lowclassmusic's avatar
lowclassmusic
4 years ago
Solved

Unable to select team on face of franchis

Anytime I log onto face of the franchise and try to play a game the controller icon gets stuck in the middle and won’t let me select my team
  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    @lowclassmusic 

    Hey there! This might be related to having more than one persona per platform on your EA account. Our Support team will gladly be able to assist in updating your account to ensure all of your PSN IDs are functional. We want to make sure each EA account only has 1 PSN ID associated with it, otherwise you may run into some in-game issues like the controller being stuck in the middle of the screen. We know this can be a frustrating journey and our team is here to help get you set on the right path. Here is how to contact them below:

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
4 years ago

@lowclassmusic 

Hey there! This might be related to having more than one persona per platform on your EA account. Our Support team will gladly be able to assist in updating your account to ensure all of your PSN IDs are functional. We want to make sure each EA account only has 1 PSN ID associated with it, otherwise you may run into some in-game issues like the controller being stuck in the middle of the screen. We know this can be a frustrating journey and our team is here to help get you set on the right path. Here is how to contact them below:

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

  • dznutz36's avatar
    dznutz36
    4 years ago

    Can you assist with this issue?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago
    @EA_Blueberry wrote:

    @lowclassmusic 

    Hey there! This might be related to having more than one persona per platform on your EA account. Our Support team will gladly be able to assist in updating your account to ensure all of your PSN IDs are functional. We want to make sure each EA account only has 1 PSN ID associated with it, otherwise you may run into some in-game issues like the controller being stuck in the middle of the screen. We know this can be a frustrating journey and our team is here to help get you set on the right path. Here is how to contact them below:

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

    @dznutz36 

    Our forum staff cannot assist with account changes. Please reach out to our Advisors from the links above to help get this fixed for you. 

  • gabrielchave's avatar
    gabrielchave
    4 years ago

    I need help on Xbox series X. 

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Admin rankCommunity Admin
      4 years ago

      @bennie4wat259 

      This might be due to two personas of the same platform on your EA account. One will have to be removed and linked to a new EA account.

      To check:

      1. Visit profile.ea.com
      2. Under Connections tab, verify you see your PSN ID/Xbox Gamertag. Not seeing it? You are logged into the incorrect account. 
      3. If you see more than 1 Xbox or PSN ID each, you will need to remove one and log into any EA game with the removed ID to prompt account creation for that ID. 
      4. YOU WILL LOSE PROGRESS FOR THAT UNLINKED GAMERTAG/PSN ID. Visit here for full information on what you lose, including info on Battle Pass for Apex Legends.
      5. It is important you link up the Gamertag/PSN ID you removed to a new EA account or else this error can still occur. 

      If you are unable to locate the email address you have for the EA account your Gamertag/PSN ID is linked to, please contact our Support team below for account recovery.

      Live-Support

      https://help.ea.com/en/contact-us/

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