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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Update on the MUT Level Packs Price Change

Hey Madden Community, We wanted to provide you with an update on the MUT Level Packs price change. We saw an issue begin to surface last week that was imbalancing the in-game economy in MUT. The n...
ryderk808's avatar
ryderk808
5 years ago

I unlocked the level packs before the increase of price. Is it possible to get the original price of the level packs? 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago
@ryderk808 Please contact our Support team and they can look into this request for you.
  • zador73's avatar
    zador73
    Rising Scout
    5 years ago

    I have the same problem (leveled up before price increase) and have contacted EA Support, but the person on the line did not know about the refund. Please fix the communication to the other employees! Do you have any other recommendations how to get the difference back? 

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @zador73 

      I'm sorry that happened, please contact an EA Advisor over Twitter or Live-Support again and be sure to mention it's the MUT Level Packs. It sounds like the EA Advisor you spoke to was not aware of this change and reaching out to Support again will notify our staff additional training could be required. 

      EA Help on Twitter

      https://twitter.com/EAHelp

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