@EA_Darko @EA_Zoe @EA_Guy @EA_Dave @EA_Deum @EA_HLT @EA_Mai @EA_Alex @EA_Andy @EA_Andrea @EA_Blueberry @EA_Chad @EA_Eve @EA_Evan @EA_Eric @EA_Erika @EA_Mat ... anyone??? please help me with this issue.
Tried Chat support and they were not able to help. They sent me here saying someone would reply soon. I've tried the following and nothing has made the pop-up go away or start working with the Xbox controller so I can solve it.
1) Turn off the console by holding the power button, unplugging it, pushing the power button to clear cache, waiting 2 min and plugging it back in
2) Log into companion app and complete the verification there
3) uninstall and reinstall the game using the version from EA Game Pass (I was running the disk version)
4) "give it time"... been well over 24 hours and still not gone
5) clear MAC address settings
I can't be the only person this has ever happened to. there has to be a solution to make MUT playable on the console.
Community ManagerPlease do not mass tag CMs @Txabr99 as doing so is considered a breach of the AHQ User Rules and Guidelines.
Darko
Sorry @EA_Darko . I wasn't aware of that rule. I'm just trying to get someone to respond to my issue. It's been 2 days now that I've been locked out of MUT. Your chat agent said someone would respond quickly so I guess my expectations weren't set properly. I just want to be able to play MUT since everyday I miss out on the daily objectives and its costing me Easter rewards as well.
Not to mention I paid $70 for a game that your software is preventing me from playing.
@EA_Darko I saw that you posted on a similar issue with FIFA. How did this get resolved on that game? There has to be a way to clear this or fix this.
Community ManagerHey @Txabr99 can you try changing your language to French and then launch the game again, I know that when some users had issues with it awhile back changing the language allowed them to load up the Captcha.
Darko
Did you ever figure out the captcha problem? I’m currently having it and can’t play at all
