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I tried going to my wireless internet instead of my Ethernet. Sadly I still get the same frozen captcha verification for arkoslab.com
I try to use the app as well and it give me the same verification. I can complete it but the app won’t let me pick any cards from my binder to transfer to another account. The app just goes black and freezes when I tap on a card in the app. I have the app updated and am using an iPhone 12. I feel kind of hopeless right now seeing I can’t play or transfer my cards let alone use my coins.
- Neo_Novalis5 years agoHero+@mattcheek17 I had/have a very similar issue with the companion app (using a Android-based smart phone). recently, I did some Android-related updates recently and it seems to work better now. maybe there are some iPhone updates pending? I'd guess that the crashes/freezes in the companion app is not directly related to the captcha issue in-game.
- 5 years ago
I wonder if they can contact the company that does the verification account captcha for EA and reset my account. I have attached an image to help describe the verification captcha I’m talking about.
i understand the community leaders are busy with other issues but I have put in a problem issue with arkoslabs.com and described my problem. This is because EA Help apparently isn’t involved with the captcha program for players accounts.
Let me know if anything comes up.
thanks.
-Matt - EA_Blueberry5 years ago
Community Manager
Hey, @mattcheek17
What type of T.V. or monitor do you play on?
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