Verification Puzzle Freezing
Product: Madden NFL 22 Platform:Sony Playstation 4 Which console generation do you have? Sony PlayStation 4 Pro What is your gamertag/PSN ID? Fishtula Date/time issue occurred 11/9/2021 What typ...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerHey, everyone.
Thank you for reporting this our way, we'll get it sent up to the team immediately.
We'll need to clarify though where this is happening and get some detailed information:
- Where are you getting the puzzle prompt. Auction House or when you go to login to the game?
- Is the game freezing on you from a SPECIFIC PUZZLE? Or is it any puzzle?
- Please provide your Gamertag/PSN ID/Origin ID
- What platform do you play on? (Xbox Series X, S, PS5, etc.)
- What are you doing prior to the puzzle popping up?
Hi, thank you for working on this as it's extremely frustrating as I (and sounds like others) am not even able to play the game.
Gamertag: kt4ever5925
Platform: Xbox series X
First Scenario:
1. Using companion app on my phone which is a Samsung andriod device
2. Placing bids on cards
3. After lets say less than 50 bids back and forth and bids on different players
4. Verification Captcha pops up
5. Fill it out successfully (which btw is a horrible captcha, needs to be update)
6. Able to perform about 10 clicks
7. Verification pops up again
8. After every click
9. Verification pops up
10. Then your locked out saying to contact customer support
My Thought: This is clearly a third-party bug, puzzle says fill out so we know your human, well I am human 🙂 However apparently it doesn't believe me...
Second Scenario:
1. Start up xbox
2. Load Madden...go into MUT (all other modes work with no issues)
3. Play some games
4. Try to make some sets and buy players in the auction house
5. Play a game
6. Boom...verification captcha pops up
7. Try to fill it out but it freezes
8. Restart Game
9. Go back into MUT and get verification puzzle...freezes again as you try to fill it out
I have tried to uninstall the game and reinstall...no luck. I have no issues connecting to the internet
Clearly this points to the third-party verification application
Any other questions please don't hesitate to ask...I want to be able to play the game.
Hopefully, EA compensates us for our frustration and not being able to enjoy a product we paid for.
Thankyou,
Tom
