Verification Puzzle Freezing

Product: Madden NFL 22
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5 Digital Edition
What is your gamertag/PSN ID? Jbutler2019
Date/time issue occurred 11/13/2021 2:13 pm
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I boot up my madden select to play ultimate team I get to the 3rd bird in the puzzle to prove I’m human and the game stops working. The PlayStation button still works when I press that I’ve tried to select to jump to other modes and it forces and error. I’ve never had something like this happen in a game before I take a break to go get some food come back and it just stopped working. I’m actually so frustrated about it. I’ve been enjoying the game and working so hard on my team.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? FaceTime me or you could try doing a lot of auctions until it asks for the recapcha.
What happens when the bug occurs? The recapcha stops working the sound keeps going if I hit the ps button everything works still.
What do you expect to see? I expect to be able to get to the challenge screens and play some solo games and check my team ou5
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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It won’t let me use my video or my photo their too big of a size or not supported please please please fix my game!