Community ManagerHey @avenidadelgato,
Are you still getting stuck at this same spot with the puzzle not loading up?
/Kent
Yes.
From link provided quoting my posts.......
Been happening to me for days. Got EA help to call me. I am on PC. They had me clear my web browser cache. ( the puzzle is in game, doesn't have anything to do with browser). So they couldn't do anything and said nobody else has had the issue.
On my own I verified/repaired the game. No change. Restarted pc. Deleted all files in local and roaming under origin except local. No change.
Gonna try changing language to french and then back to english and see what happens. This was suggested by someone regarding the fifia game when they had this issue; and figure it is worth a try.
Oh yea changed various graphic settings in game and in nvidia ctrl panel, thinking maybe some setting is cause the icons to not show up. Didn't help.
Found a post from almost exactly one year ago with the same issue.
https://old.muthead.com/forums/madden/mut-discussion/1506722-relentless-verification-required-pop-up
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and
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Didn't fix it. The second I entered Ultimate Team I got the puzzle but with no icons. I can maybe check one player/category on auction house, then get the pop-up and have to wait 20 seconds or whatever for it to close. Then I can check another then it pops up again. So I am seeing the puzzle screen at like a ratio of 20 to 1. So everything takes 20-30 seconds to do. Very annoying, wasting my time.
Community ManagerThanks, I appreciate the details!
When you have a chance can you try setting a different DNS in Windows to see if that helps? I've seen cases in the past where using a different DNS can fix this.
You can change the DNS in Windows through the TCP/IP Settings. For more info on how to get there check out the Microsoft Support website. If you select the Manual option you can enter a DNS of your choice. I usually recommend the public Google DNS (primary: 8.8.8.8, secondary: 8.8.4.4), but if there's a different public DNS you'd rather use instead that should be fine.
Let me know if the puzzle still isn't loading up after that.
/Kent
