Community ManagerThanks, I appreciate the details!
When you have a chance can you try setting a different DNS in Windows to see if that helps? I've seen cases in the past where using a different DNS can fix this.
You can change the DNS in Windows through the TCP/IP Settings. For more info on how to get there check out the Microsoft Support website. If you select the Manual option you can enter a DNS of your choice. I usually recommend the public Google DNS (primary: 8.8.8.8, secondary: 8.8.4.4), but if there's a different public DNS you'd rather use instead that should be fine.
Let me know if the puzzle still isn't loading up after that.
/Kent
@EA_Kent I tried this solution a couple days ago. I was previously using CloudFlare's DNS (1.1.1.1) and switched it to Google's DNS (8.8.8.8). It did not solve the problem.
I happen to have a background in IT and I believe this is a server-side issue. Here's what I've noticed:
If you run nslookup on cdn.arkoselabs.com you should get the following results:
Server: dns.google
Address: 8.8.8.8
Non-authoritative answer:
Name: cdn.arkoselabs.com.cdn.cloudflare.net
Addresses: 2606:4700::6812:1940
2606:4700::6812:1840
104.18.24.64
104.18.25.64
Aliases: cdn.arkoselabs.com
It's clear that cdn.arkoselabs.com is an alias for cdn.arkoselabs.com.cdn.cloudflare.net. Now try running an nslookup on the actual host name (which Madden 20 also uses when the verification prompt appears). You should get the following:
Server: dns.google
Address: 8.8.8.8
Non-authoritative answer:
Name: cdn.arkoselabs.com.cdn.cloudflare.net
Addresses: 2606:4700::6812:1840
2606:4700::6812:1940
104.18.24.64
104.18.25.64
So right off the bat we can see that the primary IPv6 host is different for the alias and the actual host name.
Now open your browser and navigate to cdn.arkoselabs.com, it redirects you to HTTPS and the page resolves. If you inspect the SSL certificate it shows that the certificate was updated on 07/01/2020 which happens to coincide with the time these issues began for PC users.
Now navigate to the actual hostname (cdn.arkoselabs.com.cdn.cloudflare.net) and you'll get an error which states DNS resolution error. CloudFlare's explanation is:
"something is wrong with this site's configuration. Usually this happens when accounts have been signed up with a partner organization (e.g., a hosting provider) and the provider's DNS fails."
Furthermore, this page cannot be loaded with HTTPS and the following error appears:
"This site can’t provide a secure connectioncdn.arkoselabs.com.cdn.cloudflare.net uses an unsupported protocol.
ERR_SSL_VERSION_OR_CIPHER_MISMATCH"
Finally navigate to ssllabs.com and enter each of the hostnames. For cdn.arkoselabs.com the grade is capped at B and it shows that TLS 1.0, 1.1, 1.2, and 1.3 are supported. However for cdn.arkoselabs.com.cdn.cloudflare.net it gives the error "Assessment failed: Failed to communicate with the secure server." If you scroll down on the page is says "No secure protocol supported. Possibly this server only supports a draft version of TLS 1.3"
This leads me to conclude that the issue is caused by the following problems:
1) There is an issue with the provider's DNS. If you run a who.is on arkoselabs.com you'll find that they use AWS Route 53 as their DNS provider.
2) There is an issue caused by the SSL protocol. This is supported by the fact that Chrome and ssllabs.com both report protocol errors.
3) There is an issue caused by the renewed SSL certificate. Perhaps a mismatch between the CloudFlare edge server and the backend server.
Community ManagerThank you for the help Kent!
The verification puzzle began working properly today. Thanks for your help @EA_Kent.
Community ManagerI'm having the same issue. I can't even play the game anymore, because its happening everytime I open the game. Waste of 60 dollars at this point.
Community Admin
