Forum Discussion

DeuceQuattro24's avatar
DeuceQuattro24
5 years ago

Vindication after 79 days, still can’t access MUT

I was banned on December 4th, appealed December 5th.  I was supposed to receive a response in 72 hours & after multiple threads on this forum as well as calls & chats with customer service I received...
rjwil73's avatar
rjwil73
5 years ago
@DeuceQuattro24 Took them 46 days to unban me. Then two weeks later, banned again for sending coins and cheating. Didn’t do either.This is by far the worst customer service I have ever witnessed and what is worse is they don’t seem to be doing anything to adjust their anti cheating bot to avoid these false bans. They thank us for our patience—-like we have any choice in the matter. As I’ve said before. EA will not get a nickel from me again.
  • DeuceQuattro24's avatar
    DeuceQuattro24
    5 years ago
    @rjwil73 Absurd. I’ve already moved on to Black Ops & Warzone which is why I’m less concerned at this point. EA has lost me as a customer. I just want to see this through to the end for the satisfaction of being fully vindicated. I really don’t like being called a cheater.
    • rjwil73's avatar
      rjwil73
      5 years ago
      @DeuceQuattro24 Same here. The real problem is that this company knows that there is an issue, but apparently the collateral damage of "rare" cases is worth the "bots" and "coin buyers/sellers" they are catching. Stupid way to look at things in my opinion. The botters will just create new accounts....same as the coin farmers/sellers. Eventually this will catch up to them.
      • DeuceQuattro24's avatar
        DeuceQuattro24
        5 years ago
        @rjwil73 What got under my skin the most was the “CHEATER” label. And they’re so pompous & arrogant about it. “Nobody likes a cheater & you cheated you cheater.” Emails that aren’t funny when you’re just confused & trying to get answers. If the email had said “there’s some activity on your account that needs to be further investigated for potentially violating TOS”, okay fair enough. The guilty til proven innocent is a bad look.

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