Community ManagerHello, @DeuceQuattro24
I know our Terms of Service teams are experiencing higher than normal volume, thus wait times are longer and we must ask players to be patient while they work through as many cases as they can in the order they're received.
I advise opening up an additional case at our Help site and resume the new case to get in touch with our Support team if you wish to keep tabs on the investigation and if you have any questions about your account.
We apologize it's taking longer than expected and thank you for your patience waiting to hear a response back from our teams.
@EA_BlueberryI know the drill by now. I already opened up another case. Been 5 days already...
I appreciate that there are limited statements that you can make but apologies are an empty gesture. You mentioned back in December that false positives are rare & yet my case was a false positive. No apology for the splash screen calling me a cheater. No make right or compensation for my time & I still can’t access MUT or any other parts of the game. Now the TOS team has to RE-REVIEW my account. “Longer than expected” is ridiculous. Hire more people for the TOS team if you’re going to scale up your ban activity. Wrongfully banning loyal customers with significant money invested is unacceptable.
TL;DR - After 10 weeks of waiting, EA admitted to wrongfully labeling me a cheater but has not restored my account. FIX IT!
