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DeuceQuattro24's avatar
DeuceQuattro24
4 years ago

Vindication after 79 days, still can’t access MUT

I was banned on December 4th, appealed December 5th.  I was supposed to receive a response in 72 hours & after multiple threads on this forum as well as calls & chats with customer service I received...
DeuceQuattro24's avatar
DeuceQuattro24
4 years ago
@rjwil73 What got under my skin the most was the “CHEATER” label. And they’re so pompous & arrogant about it. “Nobody likes a cheater & you cheated you cheater.” Emails that aren’t funny when you’re just confused & trying to get answers. If the email had said “there’s some activity on your account that needs to be further investigated for potentially violating TOS”, okay fair enough. The guilty til proven innocent is a bad look.
rjwil73's avatar
rjwil73
4 years ago
@DeuceQuattro24 Well, man, I hope you get it all figured out. I just got my 2nd ban appeal denied. I give up. I never bought/sold/farmed coins. I've determined that House Rules are the reason I've been banned---too many games quit out of because I was losing. It is the only consistent thing between the two bans. No point in arguing. This company doesn't deserve my money anymore.
  • DeuceQuattro24's avatar
    DeuceQuattro24
    4 years ago
    @rjwil73 That’s unfortunate. I did finally have my sanctions lifted after filing a third appeal but I think our situations are different. My ban was overturned but the restrictions on my account weren’t lifted. It’s finally been straightened out but it has left a bad taste in my mouth & playing over the weekend didn’t feel as fun as it used to. And now I’m worried that I could get banned again & I have no idea when or why. It’s not worth stressing over I guess.
    • rjwil73's avatar
      rjwil73
      4 years ago
      @DeuceQuattro24 I would be worried also. As I’ve posted before, my Dec. 5th ban was overturned 42 days later. I was able to play until Feb. 7th, then banned again for sending coins/cheating-16 days. I didn’t, only bought the lowest listed cards on the auction house—but why even bother to fight anymore. Well,at least I it only took 31 days for them to deny me.
    • airraidassassin's avatar
      airraidassassin
      4 years ago

      What a wonderful business model EA has constructed.

      1. Get exclusive NFL rights

      2. Make a crappy product with no accountability.

      3. Ban customers who have been buying their games for 30 years.

      4. Tell to pound sand when asked for an explanation and speedy review of appeal

      • rjwil73's avatar
        rjwil73
        4 years ago
        @airraidassassin Hence, why from now on I will not give this company any more money. If I decide to buy Madden 22, it will be a used copy.

        I currently am looking in to game recording to document everything I am doing in said game and then posting it to YouTube so if another false ban is placed on me, EA will at least be exposed, and I will have proof that I have done nothing wrong.

        Wish I would have thought of that before restarting after my first ban.

        Really sucks that it has come to this, but if I have to document my every move in a video game to avoid EA's screwed up TOS software, so be it.
  • airraidassassin's avatar
    airraidassassin
    4 years ago

    The day EA signed on for NFL rights exclusivity was the day they also bought the privilege to not care about what paying customers think because they have us by the short and curlies man

    We have no other football game to play and as long as that's the case EA can sodomize us with no repercussion 

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