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OJSimpson1970's avatar
OJSimpson1970
5 years ago
Solved

Weekend League rewards from previous week just show up as "under review"

When joining Weekend League for the first time this week, it gave me a message saying that my rewards from last week were "under review" (note that it actually shows the specific rewards that are due...
  • OJSimpson1970's avatar
    OJSimpson1970
    5 years ago

    @Neo_Novalis @EA_Blueberry  - I'm pretty sure I figured out what the problem was: I did not play all 25 games (e.g. because I had 2 games left, yet needed to win 3 more games to get to the next level), and the message I got the following week is the message I would have gotten after I had completed my 25th game the previous week. While I have no idea if I ended up getting the rewards that were due, I now just make sure to play all 25 games. 

Neo_Novalis's avatar
Neo_Novalis
Hero+
5 years ago
@OJSimpson1970 on what platform do you play (PS, xbox, PC)? if PS or xbox, my first guess would be to do a power cycle. I've read that power cycling your device might solve issues regarding the connection to EA servers. if this bug is due to a corrupted connection to the servers (and therefore the (result of the) review is not correctly triggered (i.e. granting you the rewards), maybe a power cycle can solve it? but it is just a shot in the dark...

how to do it (taken from a post by EA_Aljo): >>> unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. <<<

one more guess: maybe there is something corrupted stored in the cache. the game saves some (user-specific) information there to speed up loading processes. maybe cleaning the cache might solve your issue if the cache interferes with the process of granting WL rewards? how to do it: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/ (maybe the cache is already cleaned by doing a power cycle on xbox or PS. the process seems to be very similar, at least...)

hope that helps. good luck!
OJSimpson1970's avatar
OJSimpson1970
5 years ago
@Neo_Novalis Thanks for the suggestions. I am on XBOX 360, so I delete the Madden-specific cache (i.e. its "reserved space") quite often to fix a host of other issues, but I've never tried deleting the system cache, so I'll give that a shot as well as the hard power cycle. That being said, I'd be pretty shocked if there was a connection issue that was so specific that it would cause just this problem, but it never hurts to try.

Thanks again!
    • OJSimpson1970's avatar
      OJSimpson1970
      5 years ago

      @Neo_Novalis @EA_Blueberry  - I'm pretty sure I figured out what the problem was: I did not play all 25 games (e.g. because I had 2 games left, yet needed to win 3 more games to get to the next level), and the message I got the following week is the message I would have gotten after I had completed my 25th game the previous week. While I have no idea if I ended up getting the rewards that were due, I now just make sure to play all 25 games. 

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