Forum Discussion
EA_Blueberry
Community Manager
5 years ago@Kinger2223
Let's see if it's connectivity related. Can you try disabling the internet from the Xbox and then insert the disc. Let me know if you can get in that way.
5 years ago
I disconnected from the internet, still will not work
- EA_Blueberry5 years ago
Community Manager
Good to know. Can you let me know if rebooting the network can help you reconnect? If you're not able to connect from multiple EA accounts this narrows it down to a hardware or network issue. Please check all the steps in here and confirm with me once they're all done whether they helped fix it for you or not.
Connection Troubleshooting
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
- 5 years ago@EA_Blueberry Nope didn’t help
- EA_Blueberry5 years ago
Community Manager
@Kinger2223 Do you know if you have a pending software update for your Xbox One?
There is also an option to clear the MAC Address under Network Settings. Can you try that?
1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
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