Community ManagerHi, @MrMadden15
Our Terms of Service team will attempt to get to dispute requests within 5 business days, however depending on the amount of players contacting them at time of the year (holiday season is upon us where more employees are likely to put in time-off requests), it may take slightly longer than usual to get a response back.
I know it's hard to tell someone to wait, but please continue to do so until our team can get to your request. We value your patience.
For anyone else experiencing a ban or suspenson:
Please check the email address associated with your EA account for additional information. If you are unable to find the email after double-checking all folders in your email address, please contact our Terms of Service team via the link below for details and/or to dispute the action taken on your account.
For full details on EA's Terms of Service and User Agreement:
Patience has NEVER been a problem for us. After all we have been waiting since August for EA to fix the god awful gameplay in this game.
Let me let you in on a little secret to relationship building..............
Admitting you were wrong is the key.........
I could give two craps about what steps you take to resolve the issues....
Just don’t portray me as some cheater who should be BANNED for something I KNOW FOR A FACT I DIDN’T DO.
Admit EA screwed up with some algorithms, and MOVE ON!!! I can almost guarantee, while they are pissed, you’d still have a user base who’d likely be a little more receptive the “Hurry up, and Wait” speech...
