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DeuceQuattro24's avatar
DeuceQuattro24
5 years ago
Solved

Wrongful Ban / EA Accountability

I'm on Xbox One & last night I received a message last night that I have been permanently banned for "Coin Distribution."  The message stated that I would receive an email providing further details. ...
  • BigJuego's avatar
    BigJuego
    5 years ago

    @EA_Sports Why is it EA blames all of us that are banned for the market being broken.  We are blamed for violating the rules in the TOS. Our actions have damaged the in-game economy. How are we damaging the in-game economy when you all do giveaways dump trucks and produce broken packs and bundles in store that you all later have to issue make rights for. Yet you all really believe we are the reason for Madden 21’s already broken in-game economy. This game is broken the economy is broken your team of developers broke this game many other games.  EA needs to take accountability for all of this, instead you all deflect and attack the community. So you expect us all to believe that the robot or program you all put in place to ban us and sanction our accounts (permanently) works perfectly fine,. and has no bugs or glitches. The fact is the program or robot you all put in the game to flag and ban accounts is completely broken like the rest of your games at EA. I can’t remember the last time Electronic Arts produced any good game. Like I said before this is only beginning to pick up speed and gain traction an avalanche is coming and you all will be looking for a job.  @EA_Bluefairy. 

bradleon16's avatar
bradleon16
5 years ago

Any update on your case? Mine is past the 72 hour window...

  • DeuceQuattro24's avatar
    DeuceQuattro24
    5 years ago

    When I look at “My cases” it says “in progress.”  The last update was 12/6 @ about 4:30 am.  


    This “ban ‘em all & let TOS sort ‘em out” is really absurd.  From what I’ve gathered between here, MUTHead, Reddit, Twitch, Twitter & YouTube, this ban has hits hundreds if not 1000s of people.  Doesn’t seem fair to put that type of burden on the TOS team at the busiest time of year.

    And FWIW, this ban is so disproportionate to the situation & there are so many things wrong here.  It’s clearly not being universally enforced.  The fact that so many first time offenders are caught up in this shows how little attention is being paid.  There are definitely some bad apples out there but I’m going to assume that most of the people affected weren’t doing anything malicious or grossly negligent.  I will never understand why EA treats their community with such disdain.

    • bradleon16's avatar
      bradleon16
      5 years ago

      @stalhill - did the issue fix itself or are you still locked out?

      • stalhill's avatar
        stalhill
        5 years ago
        @bradleon16 I’m not sure I can say whether it ‘fixed itself’ but about 2 week ago, I could access the AH again - on the companion app and in MUT.
        I still actually get the splash screen when my game loads that I have been ‘permanently banned for Coin distribution’ and my case is still open.
        Oh and I have had zero emails from EA advising of any ban or reversal of.

        I’m also worried to see the implied risk of the ban transferring across for next gen upgrades. Like my case, is the ‘splash screen’ some part of the continuing glitch which would include me in such a drama in future?

        Safe to say that EA are upsetting a lot of customers at the moment.

    • kimberly0212's avatar
      kimberly0212
      5 years ago

      What exactly could be bad enough that EA has to dedicate resources to remove customers.  They literally are targeting their customer base for playing their game or using the app.  Insanity that any company of this kind would spend so much time defrauding paying customers rather than actually fixing glitches in the game or targeting actual abusers of in game glitches.

      • DeuceQuattro24's avatar
        DeuceQuattro24
        5 years ago

        Here’s another question - if it’s only an Auction House / Trade Block ban, why can I only access offline Franchise?  What about the rest of MUT or Connected Franchise, The Yard, Practice, Regs, Skills Trainer?  I paid for a full game, where’s the rest of it?

    • bFonz's avatar
      bFonz
      5 years ago

      I’m going on almost 3 weeks now still being wrongly banned. Anybody else?

      • lowkeyhutt's avatar
        lowkeyhutt
        5 years ago

        Hopefully we can somehow get Kraelo's attention. It worked last time when there was ban wave .

    • malaka278's avatar
      malaka278
      5 years ago

      ughh of course sean taylor coming tomrrow. and rumored randy moss awsome time to be banned 😔

      • Gamers_2407's avatar
        Gamers_2407
        5 years ago

        I’m on day 6 of my ban this is the first time in 6yrs I’ve ever experienced this I’m ultimately distraught my PS5 hasn’t turned on since idk what to do I’ve put multiple tickets in and no response they told me 2 days ago my ban would be uplifted and nothing has happened I’d really like to play MUT considering it’s Christmas I’ve never cheated or bought coins so idk EA please help

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