This obviously only happens vs other players, so could it be either server or connection related? the issue is definately not my connection it has been tested thoroughly but it only having been an issue in squads previously (which would be more stressful on the game connection?) but then again it doesnt make sense the game keeps going if it was connection related, i dont think it would affect both players if it was only one persons connections, servers maybe?
i dont know im just guessing/trying, which is more than ea is doing in ignoring this totally.
@EA_Blueberry WHEN are you going to address or acknowledge your problem here!!!!? customer service and communication has dropped off a cliff recently where is your company at!?
Community ManagerHi, @elaurant01
My apologies for the delayed response. I wasn't able to catch this before I took time off to visit family and just got back earlier this week. I've been going through all the forum posts I've had replies to and finally came around to this.
What we'll need are the following details for the team to investigate into this. Specific details are critical to understanding what could be the cause. We've had this issue pop up in last year's Madden title and it was difficult to pinpoint the root cause because it happens very randomly. If you're able to provide recorded footage of the last 5 minutes when it happened and provide us a timestamp on when you played that game it can help out our team tremendously.
We'll need these details:
Community ManagerHey, everyone.
Wanted to update this thread with a player that was able to fix it by re-syncing their controller:
https://answers.ea.com/t5/Madden-NFL-20/Can-t-snap-ball/m-p/10816030/highlight/true#M24118
If those steps worked for you we'd like to know.
Thank you,
