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blackforce05's avatar
blackforce05
5 years ago
Solved

Xbox Series S - Disc version - How do I upgrade for my Dual Entitlement?

I just got my Xbox series S and I had the disk version of madden 21 MVP edition on my Xbox one. How do I upgrade for my dual entitlement? EA_Blueberry: Added text to post title
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    Hey, @blackforce05! 

    Please submit a case at our Help site so our team is able to assist in getting you your upgrade.

    Dual Entitlement Info: https://www.ea.com/games/madden-nfl/madden-nfl-21/news/madden-21-dual-entitlement-info-faq

    Live-Support

    https://help.ea.com/en/contact-us/

    How does the Dual Entitlement upgrade work on next generation consoles?

    If you buy a physical copy of Madden NFL 21 on PlayStation 4 or Xbox One, you'll be able to download and play Madden NFL 21 on PlayStation 5 or Xbox Series X from the PlayStation Store or Microsoft Store at no extra cost once the game releases.

    If you buy a digital copy of Madden NFL 21 on PlayStation 4 or Xbox One, your digital copy of Madden NFL 21 on PlayStation 5 or Xbox Series X|S will be bundled with the PlayStation 4/Xbox One copy, and you'll be able to download and play Madden NFL 21 from the PlayStation Store or Microsoft Store at no extra cost once it releases later this year.

    If you buy a physical copy of Madden NFL 21 on PlayStation 4 or Xbox One and upgrade to a discless PlayStation 5 or Xbox Series S, you will need to contact EA support at help.ea.com to validate your purchase using your account information to receive your free* upgrade.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Hey, @blackforce05! 

Please submit a case at our Help site so our team is able to assist in getting you your upgrade.

Dual Entitlement Info: https://www.ea.com/games/madden-nfl/madden-nfl-21/news/madden-21-dual-entitlement-info-faq

Live-Support

https://help.ea.com/en/contact-us/

How does the Dual Entitlement upgrade work on next generation consoles?

If you buy a physical copy of Madden NFL 21 on PlayStation 4 or Xbox One, you'll be able to download and play Madden NFL 21 on PlayStation 5 or Xbox Series X from the PlayStation Store or Microsoft Store at no extra cost once the game releases.

If you buy a digital copy of Madden NFL 21 on PlayStation 4 or Xbox One, your digital copy of Madden NFL 21 on PlayStation 5 or Xbox Series X|S will be bundled with the PlayStation 4/Xbox One copy, and you'll be able to download and play Madden NFL 21 from the PlayStation Store or Microsoft Store at no extra cost once it releases later this year.

If you buy a physical copy of Madden NFL 21 on PlayStation 4 or Xbox One and upgrade to a discless PlayStation 5 or Xbox Series S, you will need to contact EA support at help.ea.com to validate your purchase using your account information to receive your free* upgrade.

RunThatBucket98's avatar
RunThatBucket98
5 years ago
@EA_Blueberry Since I can’t get a hold of anyone from EA or EA chat support or anything I’ll just say it here. You guys stole 100k coins from me on the madden companion app and the game is actually unplayable with lag. I’m ethernet and I still can’t switch between players or make play calls fluidly in online games. Let alone half the time the ai just runs off and picks flowers in the corner of the field. Easily the worst game of 2020. And I thought your guys last attempts at battlefield was bad. This is the only new game I have and don’t plan to buy more till I get a series x. But next year, you guys are gonna lose sooooo many players

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