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jackcasper49's avatar
jackcasper49
5 years ago

[xbox x] game crashes constantly (in various modes)

Product: Madden NFL 22 Platform:Xbox Series X Which console generation do you have? Microsoft Xbox Series X What is your gamertag/PSN ID? jackcasper49 Date/time issue occurred Every Time I Pla...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
5 years ago
@Canucksedge wrote:
@jackcasper49 We haven't heard from Blueberry in nearly a week . He must be practicing, for the hide and seek world championship. Lol.

I was out for the last week visiting family but I'm back now.

I see that the latest title update went out last Friday and there was stability improvements. We're seeing these reports decline so we'll need to dive deeper into those that are still being impacted.

What I'd like to ask you all to try is re-install the game to your internal storage and confirm with me you've got the latest title update (visit settings in the bottom right corner of the main menu and check for content updates). I want to first make sure the game doesn't work after a fresh re-install so we can rule out corrupted data. I also want to confirm it's not working on the internal storage as I've seen some external hard drives cause performance issues in the past. 

Once this is done and if it is still crashing please respond back with the following:

  • Gamertag
  • game mode(s) you're crashing in
  • What were you doing in the last 10 minutes prior to the crash
  • Is it crashing with an error code or dashboarding to the Xbox homescreen?

We'll swing these details over to the team immediately for further investigation. 

jackcasper49's avatar
jackcasper49
5 years ago
@EA_Blueberry Thank you for your reply. While it is understandable that you need to take time off, it is sad to see EA as a whole not addressing this situation and a LONG and upset forum thread be left with no answers for more than a full week. Not your fault, but something that needs to be shared and people here deserve a response.

In regards to your request, yes I have uninstalled and reinstalled (more than once) since the patch (you can look back at the forum thread here and see I had advised that myself).

No External Hard Drive In Use

Gamertag ... jackcasper49
game mode(s) you're crashing in ... Offline Franchise
What were you doing in the last 10 minutes prior to the crash ... working on rosters in one instance, in the coach management in another, in subs menu in another, mostly all in the menus (not playing a game)
Is it crashing with an error code or dashboarding to the Xbox homescreen? ... I have had a multiple crashes to the Xbox Homescreen (no code given, just locks and goes to the homescreen) and one crash of the whole system (no different that before)
Xbox Series X

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