[xbox x] game crashes constantly (in various modes)

Hey, all.

If you are still experiencing crashes after attempting the troubleshooting steps in this thread, this might be due to two personas of the same platform on your EA account. One will have to be removed and linked to a new EA account.

To check:

1. Visit profile.ea.com
2. Under Connections tab, verify you see your PSN ID/Xbox Gamertag. Not seeing it? You are logged into the incorrect account. 
3. If you see more than 1 Xbox or PSN ID each, you will need to remove one and log into any EA game with the removed ID to prompt account creation for that ID. 
4. YOU WILL LOSE PROGRESS FOR THAT UNLINKED GAMERTAG/PSN ID. Visit here for full information on what you lose, including info on Battle Pass for Apex Legends.
5. It is important you link up the Gamertag/PSN ID you removed to a new EA account or else this error can still occur. 

If you are unable to locate the email address you have for the EA account your Gamertag/PSN ID is linked to, please contact our Support team below for account recovery.

Live-Support

https://help.ea.com/en/contact-us/