The rules are vague and prescriptive in nature and don't provide players with sufficient clarity.
I am sorry if I got a bid defensive. I had training and I needed coins because I needed a new QB. I wouldn't have even needed a QB, except the developers nerfed my UL powered up 99 Brett Farve, so now he can't "hit the broad side of barn with his passes." That really makes me feel cheated, especially after, I used like 800k worth of coins on him. I didn't feel like doing the Training Variety pack, because I am married with kids and only have a short period of time that I get to play on the xbox. With those packs, I may also not get the players I need for my team and then you'll be asking me the same question, "why did you use training to buy a pack just to sell it?" I also sold players I didn't want to sell like Antonio Cromartie UL LTD and Edge LTD. The Madden Companion app was a way that without spending a lot of time in front of the TV, I could keep up with the community and build up my team.
I used to spend more money on Madden packs, but the experience this year has been so terrible for me, it just doesn't feel right to keep opening up my wallet for EA.
As you have been the technical support manager, who, has been most helpful to me, I would hope you would understand my dis-satisfaction with the game, to a lesser extent, and to a greater extent EA's policies, which rarely seem to consider what is best for the customer.
If EA needs to verify that someone is not a bot, have an automated phone call, text message or email that requires the player to respond. Or EA could acquire security software from CISCO, which is far more advanced, reliable and not intrusive to customers.
