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Gronk87monster's avatar
Gronk87monster
6 years ago
Solved

Your account has been denied access to this feature.

Everytime I load into madden I get the error “your account has been denied access to this feature.” Yet EA help claims my account has not been banned I still cannot get into MUT
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    @dbfrey  @Gronk87monster 

    This message indicates your account was likely actioned by our Terms of Service team. To dispute this action and inquire more, please check your email address for more information on whether an infraction was placed on your account and contact our Terms of Service team via the link below. Make sure you check your junk/spam/promotion folders in case the email was routed there by your email provider.

    Click here to contact Terms of Service

NFLdropMadden's avatar
NFLdropMadden
5 years ago

I appreciate your considerate response.  I just yesterday, got blocked for the 5th time.  Up until roughly a month ago, this had not happened to me even once, in one year of use.  This must be from an "update/" to the app security.  Since this update, it also spams the authentication.   I encourage you and EA to read the reviews of the Madden 21 Companion App, in the Apple App store, as they have been consistently negative over the past month.  Prior to the past month the App was 2.5 stars, lately 1 star.  It is absolutely clear to me that just from using the app actively, no matter how accurate you respond to the puzzles the account gets temporarily blocked.  As we have discussed, I have a single account and have only used the app to upgrade my team, as it used to be convenient, as I only get so much Xbox screen time.   

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