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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Re: I can’t link my account to ea

Hi @StarwarsPerson54


What's been happening when you try to link the accounts? Are you getting any error messages or anything like that? 

/Kent

22 Replies

  • I cant link it either and there is no error message it just does not pop up to link an ea account or a facebook account

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hmm, I see. 

    When you have a chance would you mind running through the Mobile Troubleshooting steps from the EA Help website to see if that helps at all? 

    - Android

    - iOS

    Let me know if you're still having trouble afterward. Thanks!

    /Kent

  • It is not showing the option to link for me.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @LondoFalcon15


    If you're still not seeing the option to link the accounts after running through those steps I mentioned above I'd recommend getting in touch with the EA Help team so they can take a look. 

    For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them via Facebook or Twitter as well. 

    /Kent

  • Mines the same >☹️ Might it have anything to do with an up to date iOS? If so I’m still not going to update because the new update allows apple to track you for “Coronavirus” reasons, which don’t seem valid enough to justify tracking

  • Is it because of age? Because I put the wrong age in cuz I was doing something, then I tried a new acc with my actual age which is 13 and it would let me link, but when I put the age under 13, it did not let me link

  • BattleInky's avatar
    BattleInky
    6 years ago

    And if it is about age, is there any way I can change my age

    1. I also need help, I made a brand new email and when I try to link it to ea through madden mobile on iPhone it says It’s linked to other accounts when I just made the email.
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago

    Hey, @keanebwa1 

    I think in order to get this fixed for you as quickly as possible, we'll need you to get in touch with an EA Advisor on Twitter or our Help site in order for them to pull up the emails/accounts and get everything properly synced up for you. We can't make account changes on the forums for account security reasons. I think this will be the fastest way in ensuring you're prepared for Madden NFL 21 Mobile's upcoming launch.

    Here are the contact options: Let me know if you have any questions!

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

  • Landonterry08's avatar
    Landonterry08
    6 years ago

    Can someone help me with changing my age in madden mobile so I can get the three pack in madden

  • I can't link my EA account to madden mobile it says check internet connection but im sitting in front if my wifi router r n and I have full bars of wifi.

    1. I can't link my EA account to madden mobile it says check internet connection but im sitting in front if my wifi router r n and I have full bars of wifi.
  • Yes you are right i am agreed with you. I was also facing this issue but now its ok and the problem was same that you described. 🥳

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