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Community Manager

Re: Madden 21 mobile crashes

Hey, @1NinjaZoom!

We have a related thread on crashes here: https://answers.ea.com/t5/Madden-NFL-Mobile/Game-crash-Madden-Today/m-p/9373210#M45349

It's a known issue, but what type of device are you playing on and have you tried all the steps via the troubleshooting articles listed here? If those don't help, just hang in there and we'll do our best to get you back on the field quickly. It's important for us to know what type of device you're playing on and version to ensure you're meeting system requirements too.

7) My app crashes each time upon opening it.

This has been reported to EA. They are aware and working on it. As far as a possible fix, there is no specific timetable for one. Note: For this specific bug, the only way to get around this for the time being is to delete and re-install the app each time you decide to play. If you decide to close the app and re-open, the crashing will ensue.

Source: https://answers.ea.com/t5/Madden-NFL-Mobile/Madden-NFL-21-Mobile-Launch-Questions/m-p/9374404#M45380

3 Replies

1NinjaZoom
5 years ago
Im using a LG Stylo 4 and ive tried everything. Nothing works I dont want to delete MM20 Bc it works just fine. I just want to play MM21
robbieerrand
5 years ago
I have the LG style 4 and its still crashing when I try to play it loads to 99% and crashes
EA_Blueberry
Community Manager
5 years ago
@robbieerrand @1NinjaZoom

Your device's specs are slightly better than the LG Stylo 3 which is no longer supported. Do you have plenty of memory freed up on your device? I'm concerned it might be struggling to run the game. :\

Devices no longer compatible can be found here: https://answers.ea.com/t5/Madden-NFL-Mobile/Devices-No-Longer-Compatible-with-Madden-NFL-21-Mobile/m-p/9389013#M45942