Community ManagerAs we are seeing you guys reporting that game crashes are continuing to occur we need to ask for your platform and timestamps of the crash to help us investigate further. I do understand this is not ideal. We need you details in this format:
Thank you.
Android
20:14 , 23nd April
Russia, Moscow
UID 63912654
name YNK
It’s been over a month since the crashing started, and they still think it’s our devices... they have no clue how to fix this, what have they been doing this past month? They’re useless.
EA_Barry, I figured out why you can't fix our issue. Its because [Comment Removed - Admin.], you've been reading our posts and you asks for platforms??? A lot of people have already told you including me from numerous "crash" threads in here that IT ISN'T IN OUR DEVICES BUT IT'S ON OUR USERID. I can play my son's account on the same device that my account crashes on may it be android or iOS, my account crashes. My son's account does not. Creating a new account works fine too. So that's the answer you need EA_Barry!!!
Let me summarize for you so you can understand better.
My account "wespogi" crashes on IOS and Android with updated Madden version. My son's "ethanpogi" account or a newly created account works on that same iOS and Android devices. And yes I've already updated to the newest version, power cycled, took it out of FB account, cleaned up cache, reinstalled, etc.
IT IS USERID ISSUE AND NOT DEVICE!!! Look that way and don't blame our devices!!!
what is your country?
Community ManagerThanks for posting those requested details, we appreciate it and they will be useful.
Please note that us requesting that info does not indicate us potentially blaming you or your devices.
Really then, EA_Barry? If you don't think our devices are to blame, then why do you keep asking people for that information? There's no need to keep asking for that stuff if it's irrelevant to the issue.
Does "we're taking steps to resolve the issue" include being two-faced? Because that's what you're being.
Myself and many others have been locked out of the game for over a MONTH now, and we're still no closer to a solution. I have tried being patient and cooperative, but all your team has done is make excuses and waste everyone's time.
HAHAHA at least you got one pro pack! I didn't get any and they closed my ticket saying they're already working on it on another ticket. This is a numbers game, bean counters in big companies, if there are no tickets that remains open for a long time, that means systems are working fine. But if there's a lot of tickets opened for a long periods of time, it will reach director, SVP, VP level and bonuses won't be awarded to those people (or hired companies) who messed up.
