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Community Manager

Re: Paid for $19.99 bundle but I did not receive it

Hey there!

I removed your User ID from the post in order to protect your account information. First, confirm your purchase went through on your Apple/Android account by going to your purchase history. If it shows completed there, try restarting your device so it re-launches the Madden NFL 21 Mobile app.

If your purchase still does not show up after that step please contact our Support team via in-game immediately by going to Settings in-game>Help and select Missing items as your case category. Our Support team will be able to pull up your account and get it granted for you.

How to provide a proof of purchase: https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/

2 Replies

wofszy
5 years ago
I do not own a computer and they won’t accept my screenshots through iTunes.
EA_Blueberry
Community Manager
5 years ago
@wofszy You should be able to access your purchase history on your device. I'm afraid without a proof of purchase, our team may not be able to grant the content.