Community ManagerRe: Please, Please, PLEASE EA, fix your ipad crashing software!
There are authentic cases where servers will crash for the masses and most of the time it's due to very high traffic. I know with the pandemic a lot more players were playing online so ISPs were getting slammed with traffic, which also factored into some lag and instability because of this unexpected event. The feedback on better servers is authentic and we'll always pass that along to the team to make sure they are aware this is where players are experiencing the negative aspects of our game.
It's still always important to run through the basics when it comes to troubleshooting crashes though just to cover the bases in the event it could be a local network issue and improve connectivity if possible. When those steps fail we can rule out it's not a local network problem which helps us understand what is going wrong around the time of the incident for our teams on the back-end to help mitigate it from happening in the future, if that makes sense.
