Re: There is a black box in my game when I am playing in madden NFL 21 mobile

*Update* 

Visual lines/glitches thread can be found here: https://answers.ea.com/t5/Madden-NFL-Mobile/Bug-madden-mobile-21/m-p/9375950/highlight/false#M45502

Black blob has been fixed: https://answers.ea.com/t5/Madden-NFL-Mobile/BUG-Black-Blob-While-Playing/td-p/9372416

Locking thread. Please visit those threads if related or create a new post if you're experiencing visual errors.

@ITG19 

Hey there!

If you're still getting a black box in game can you let me know the following:

• What type of device are you on and software version it's running on
• Please try updating your device's software (if available), reinstall the app, and restart the device
• If the black box is still there, where in game are you seeing it? Can you include a screenshot for us in your reply?