Community AdminRe: Unable to access account on new phone
Hi, @voyagra
If you play on a Guest account the progress is stored to the device and not a server such as when you link it up to Facebook or Google/Apple accounts. You can locate your User ID by going to the settings menu within Madden Overdrive and see it in the top right corner. The User ID will be different on your new device though, so you would have needed to write down your User ID from your previous device you played on or log back into the game on that device (which you no longer can given your situation).
It's extremely unfortunate to hear what happened and our hearts go out to all players in a situation like this. If you do have all your receipts for your purchases I do encourage contacting our Live-Support team again and discuss this with an EA Advisor to see what your options are, however I cannot guarantee any restorations will be provided.
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