Andromeda Multiplayer does not work
Hi everyone, about 3 years ago I bought a key of the basic version of Andromeda, the online worked perfectly at the beginning then I received 1 month of origin basic and I switched to the deluxe vers...
Forum Discussion
This is a known problem after the free month expiries.
Wrong settings in your account prevent the connection after the deluxe edition was revoked.
Only support can help you here.
Contact EA directly. If you are not from the US change the country in the top right corner.
If you have trouble with the contact attempt look at this guide.
You also could try EAs Support on Twitter or on Facebook.
The Facebook and Twitter rout seems to be the most promising, many EA support agents still don't know about the problem.
If someone ask you to do standard troubleshooting, like clean boot, reinstallation and so on, don't do it, it will not fix the problem.
Point them to this thread instead.
Edit: If you run into problems, just let us know.
Thank you for replying, yes I'm Italian and I have already posted on the forum of my country but they said to do as you said, I have contacted customer service four times but they do not solve anything. I don't have twitter but I use facebook but I'm sure nothing will happen.
Please try it on Facebook.
I saw several other people that got help for this exact problem there.If it is not working until the end of the week let us know.
- @holger1405 I called customer service but they didn't solve anything, they told me that without the subscription this problem will remain. I'm shocked by the inefficiency of the support ... I'll have to recreate another profile and buy everything back.
I forwarded your problem to a CM.
I don't know if he is around on the Weekend, so it might take until Monday for him to reply.
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