Forum Discussion

Depre93's avatar
Depre93
5 years ago

Andromeda Multiplayer does not work

Hi everyone, about 3 years ago I bought a key of the basic version of Andromeda, the online worked perfectly at the beginning then I received 1 month of origin basic and I switched to the deluxe vers...
holger1405's avatar
holger1405
Hero+
5 years ago

@Depre93 

Please try it on Facebook. 
I saw several other people that got help for this exact problem  there. 

If it is not working until the end of the week let us know. 

Depre93's avatar
Depre93
5 years ago
@holger1405 I called customer service but they didn't solve anything, they told me that without the subscription this problem will remain. I'm shocked by the inefficiency of the support ... I'll have to recreate another profile and buy everything back.
  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

     @Depre93 

    I forwarded your problem to a CM.

    I don't know if he is around on the Weekend, so it might take until Monday for him to reply. 

    • EA_David's avatar
      EA_David
      Icon for Community Admin rankCommunity Admin
      5 years ago
      Sorry for taking so long to get back, I was on a mini summer break.

      @Depre93, is this working for you now?
      • Depre93's avatar
        Depre93
        5 years ago
        @EA_David no, the problem still exists and I am not helped by anyone either in the forum in my country or by customer support. i am really tired after 2 years of still having this problem.

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