Same here, after downloading Citadel today i cannot autorize this DLC, i tried conntact online support but EA guy Henry told me to call to the America to some specfic number, but im from middle europe i dont want to call to the other side of planet to play what i paid for...(and they did not work at weekends)
All DLC before (i ihave all of them) were running just fine, and now im quite angry. But it looks like im not only one who have this problem so it may be related to EA server problems they have with SimCity. Will see after day or two.
@ZideX86 wrote:
Same here, after downloading Citadel today i cannot autorize this DLC, i tried conntact online support but EA guy Henry told me to call to the America to some specfic number, but im from middle europe i dont want to call to the other side of planet to play what i paid for...(and they did not work at weekends)
All DLC before (i ihave all of them) were running just fine, and now im quite angry. But it looks like im not only one who have this problem so it may be related to EA server problems they have with SimCity. Will see after day or two.
Refer to my earlier post on this thread regarding the need to get tech help on this issue.
Get your Skype account up[Admin. Edit] Please contact support via this link: https://help.ea.com/en/contact-us/
. The call will dial and at the bottom of the screen there is an icon for 'show dial pad' hit that and press 1 when call goes through (only if you already have a case number). Then spill your guts toll free.
Once you have a case running and they ask you for more information such as screen shots you can upload them through help.ea.com
https://help.ea.com/article/how-to-attach-a-file-to-your-ea-help-ticket
My game developed problems after Reckoning DLC, so it's not related to Sims.
I just got help with my problem by contacting the online chat. There wasn't much of a queue at this time of day. The support staff only had to update my online pass.
So problem solved for me. Hope you guys get yours fixed too!
