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Anonymous's avatar
Anonymous
13 years ago
SolvedApproved

Bioware Social Site billing/purchasing problem

Problem: social.bioware.com is not allowing me to purchase ME2 DLC with a credit card. I'm having trouble getting in touch with technical support regarding this issue. Looking for a solution or anoth...
  • Anonymous's avatar
    Anonymous
    13 years ago
    Approved

    It figures that I finally figure out the solution after posting on a forum.

    I found out it is possible to purchase Bioware points from the Origin Store. Origin accepted my CC info and credited my social.bioware.com account with the points. It would be nice if social.bioware.com's purchasing page redirected to the Origin Store's Bioware point listings. I would love to know how I might notify bioware.com tech support of this issue, but at least I found a workaround.

Anonymous's avatar
Anonymous
13 years ago
Approved

It figures that I finally figure out the solution after posting on a forum.

I found out it is possible to purchase Bioware points from the Origin Store. Origin accepted my CC info and credited my social.bioware.com account with the points. It would be nice if social.bioware.com's purchasing page redirected to the Origin Store's Bioware point listings. I would love to know how I might notify bioware.com tech support of this issue, but at least I found a workaround.

Anonymous's avatar
Anonymous
13 years ago
Approved
@null wrote:

It figures that I finally figure out the solution after posting on a forum.

I found out it is possible to purchase Bioware points from the Origin Store. Origin accepted my CC info and credited my social.bioware.com account with the points. It would be nice if social.bioware.com's purchasing page redirected to the Origin Store's Bioware point listings. I would love to know how I might notify bioware.com tech support of this issue, but at least I found a workaround.

EA's Help Center is the official tech support for Bioware's activities (we in here are separate from that department, entirely). 

  • Anonymous's avatar
    Anonymous
    13 years ago
    Approved
    @goraththeelder wrote:
    EA's Help Center is the official tech support for Bioware's activities (we in here are separate from that department, entirely). 

    This post, which is stickied at the top of this forum, seems to contradict that statement.

    From that post: "At the beginning of October Chris Priestly announced on the BioWare Blog that the tech forums on the BioWare Social Network (BSN) would be locked at some point and the tech support would be moved to Answer HQ."

     

    Doesn't that mean that this is now also the tech support forum for Bioware Social Network? Did I misunderstand?

    • Anonymous's avatar
      Anonymous
      13 years ago
      Approved
      @null wrote:
      @goraththeelder wrote:
      EA's Help Center is the official tech support for Bioware's activities (we in here are separate from that department, entirely). 

      This post, which is stickied at the top of this forum, seems to contradict that statement.

      From that post: "At the beginning of October Chris Priestly announced on the BioWare Blog that the tech forums on the BioWare Social Network (BSN) would be locked at some point and the tech support would be moved to Answer HQ."

       

      Doesn't that mean that this is now also the tech support forum for Bioware Social Network? Did I misunderstand?

      Yes, you certainly did.  Social's self-help forums were closed two months ago.  Those were NEVER for any "Official" contact at all.  These forums replaced those, and remain the same.  They are gamer to gamer communications places.  Official support was ALWAYS via the Game Advisers at the Help Center.

      P. S.  I haver posted the "Idea" to correct the terminology used in those stickied posts, here:

      http://answers.ea.com/t5/Support-Community-Idea-Exchange/idb-p/SupportCommunityIdeaExchange/tab/most-recent

      • Anonymous's avatar
        Anonymous
        13 years ago
        Approved
        @goraththeelder wrote:

        Yes, you certainly did.  Social's self-help forums were closed two months ago.  Those were NEVER for any "Official" contact at all.  These forums replaced those, and remain the same.  They are gamer to gamer communications places.  Official support was ALWAYS via the Game Advisers at the Help Center.

        I realize that this is a gamer to gamer forum. I tried getting help from EA Help Center and they did not/could not help (though they should have been able to tell me to get Bioware points from the Origin store instead of BSN). I know a fellow gamer is not going to be able to solve my billing problem directly—that's asburd—but I see no reason why a fellow gamer could not have pointed me toward the Origin store as an alternative place to purchase Bioware points. Is this not a reasonable forum in which to ask for/provide such information?

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