[EA app] Mass Effect 2 crashes after launching

Thanks. Below is the info from your DxDiag and the steps to take to resolve these. 

I did notice that the GPU is an Intel chipset and not a physical GPU. Unfortunately, these start to wear down over time, and since it is a chipset, there's little you can do with this one.

EDIT: My bad, I saw a physical one in there. Just run the GPU updater on this one and make sure there are no updates. I would still update the Intel one anyway if there is one available.

1. APPCRASH with MassEffect2.exe:
   - The exception codes c0000005 and c00001a5 indicate access violations, which are typically caused by invalid memory access.

The exception code c0000005 is an Access Violation error in Windows. This is one of the most common and critical errors in the Windows operating system. It indicates that a program has attempted to access a memory location it is not authorized to access. This could be due to several reasons, such as trying to read from or write to a protected memory area.
   - Possible Fixes:
     - Ensure you are not running the application in debug mode if not required.
     - Check for any known issues with the specific version of MassEffect2.exe you are running.

2. Unhandled Exceptions:
   - These indicate crashes that cause the tool to shut down unexpectedly. Ensure the telemetry data is monitored to identify and address the top crashes.
   - Possible Fixes:
     - Use telemetry to identify the root causes of these crashes and monitor session crash rates and average time to crash. - You can Google videos on YouTube about this one.

3. RADAR_PRE_LEAK_64 Events:
   - These events are indicative of potential memory leaks.
   - Possible Fixes:
     - Use diagnostic tools to identify and fix memory leaks.

Steps to take next

• Run the System File Checker tool
• Check for Windows Updates
• Check for GPU updates 
• Windows troubleshooting tools
• Guide for Troubleshooting Graphics issues
• Install/Repair your VC++ files for the game (Microsoft VC++ Link)