how do I contact ea's customer support?
how do I contact ea's customer support?
Forum Discussion
https://help.ea.com/contact-us
Change the Country: Select at the bottom on the right "Country selector", and choose "United States".
Select:
-Product: Mass effect 3
-Category: Technical support
-Plateform: PC/PS3/XBOX360
Click on the Live chat for a direct talks.
Or, select the country you're living in, and at the bottom you will see the appropriate number phone that you can call for EA support.
Edit: Ninja'd :D
That is great. But I much prefer to correspond through email. Is it even possible to email EA?
Depending on the geographic region you selected when you first registered your EA account, you'll have one, two, or three methods of contact. I think email is always an option. With several years of experience with EA's Customer Support, I've found that email is the slowest as far as response times (days-to-weeks).
I have had excellent results with both the "Live Chat" and "Telephone channels, but only when I could afford to spend the time at my computer waiting to get through the long holds (30-minutes +).
Email queries have eventually been resolved as well, but obviously much more slowly as we went through back-and-forth "Try this... Now try that." cycles.
- i hate ea, s support! i cannot contact ea about my problem! I
Not impressed....
