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Anonymous's avatar
Anonymous
10 years ago
Solved

"import character" button doesnt work

hey guys, ok now.i had such a hell of a trouble with this game. first everything was cool. game started and all. but then i tried to import the character save from ME1. i somehow managed to make the...
  • EA_David's avatar
    EA_David
    10 years ago

    Dammit, thanks for the update. 

    Another thing to try would be a full uninstall of the game and Origin, then run ccleaner, then try again on the fresh install. 

    https://help.ea.com/nz/article/manually-uninstalling-origin/

    This has been known to help in some cases, but I'm not 100% convinced it'll do the job here. 

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
10 years ago

@Benzocain94 Hmmm,  I wonder, was your system a Windows 8 or earlier version previously? Or did this system have W10 from the start?

I have seen some cases with off security restrictions after an upgrade. 


If you go to the MassEffect2.exe you can right-click it and choose Properties. 

In the Security tab, click Edit then add the name for the admin account on your system. Click through the requests, and hopefully this will let the game make the changes it needs, if I've guessed the source of the issue correctly. 

Thanks. 

Anonymous's avatar
Anonymous
10 years ago

hey,

thanks for your answer!

No my system is about 5 years old and first it was a win 7. then 8 and now 10. I tried to manipualte the securtiy restrictions which astonishingly went off without a hitch.

but it didnt helped me out with my problem. the "import character" button still wont work. im aware that this is a very rare issue. i couldnt find anything like that on my web research.

the button is just dead. usually i would just hit it and then the intro would play. but when i press it, nothing happens.

i just dont get it.

did a origin repair again.

manually copied the save files into the ME2 folder.

nothing works.

please dont give me up ☹️

with kind regards,

Richard from germany

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    10 years ago

    @Benzocain94 Thanks for the update. 

    Next, I want to try deleting a bunch of folders. Please make a backup of them beforehand, just in case something goes wrong. 

    Navigate to My Documents\BioWare\Mass Effect 2 and delete the whole folder after backing up. Then try launch again, and copy over the saves. 

    If this has no effect, next I'd fear a registry issue. You can try using ccleaner, it may help: https://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/

    • Anonymous's avatar
      Anonymous
      10 years ago

      hey,

      im not quite sure if i understood everything right. i deleted the Mass Effect 2 folder in my documents. then launched ME2, closed it and copied over the saves from ME1 manually.

      that didnt do anything.

      just to be sure i didnt messed up anything i led origin repair ME2.

      then i used CCleaner and cleaned the registry and so on.

      sadly that didnt helped either.

      regards,

      Richard

      • EA_David's avatar
        EA_David
        Icon for Community Admin rankCommunity Admin
        10 years ago

        Dammit, thanks for the update. 

        Another thing to try would be a full uninstall of the game and Origin, then run ccleaner, then try again on the fresh install. 

        https://help.ea.com/nz/article/manually-uninstalling-origin/

        This has been known to help in some cases, but I'm not 100% convinced it'll do the job here. 

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