Forum Discussion
EA_David
Community Admin
3 years agoHi, thanks for the detailed steps given.
Could I check what version of the EA app you're using? You can find this by clicking the 3 lines at the top left of the app, then About.
I ask because this sounds like an issue related to an older version of the app. Now from your troubleshooting steps it sounds like the app should be up to date, but I'd like to be sure.
Also, if you remember, can I check when you last installed/played the game, and if it was on Origin or the EA app?
Thank you.
3 years ago
Hi,
I've attached my app version.
- EA_David3 years ago
Community Admin
Thanks, that version matches mine, and I was able to download/start my old copy of ME1.
Do you recall the source for getting your copy? Was it a store purchase, or a disc, or a code? If you can't remember, that's ok.
And just for my own tracking, can I check what languages it says are available on the game's page? - 3 years ago
The source is the disc version.
I still have the box.
Available languages are: English, French, German, Italian, Spanish
- EA_David3 years ago
Community Admin
@Zero1701d Thank you. I actually could use some more specific info if possible. I'll send you a DM with specifics, can you keep an eye open for that? - 3 years ago
Same here - the source is the disc version.
- EA_David3 years ago
Community Admin
@MutoidMan Thanks. I might ask to pull you into some DMs too. I'll send you one presently, as it looks like your case isn't exactly the same as Zero1701d's.
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