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t_i_i_t_a's avatar
1 year ago

Mass effect 3 addons - missing from new install

Hi

i just bought a friend of mine mass effect 3 specifically to play the multiplayer

he is using the app. he doesn't seem to be able to have the addons under manage / manage addons apart from the ending

and therefore he cannot join my games

ea keeps saying he should buy the game under purchase game, but i did buy it for him and gave him the code

could anyone please help?

6 Replies

  • t_i_i_t_a's avatar
    t_i_i_t_a
    1 year ago

    hey there

    just the extended cut is visible. no other addons show

  • holger1405's avatar
    holger1405
    Hero+
    1 year ago

    @t_i_i_t_a 

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
    • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
      (If some files or folders can't be deleted, reboot and try again.)

    Then:

    • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
    • Run "Revo Uninstaller" > Uninstall Mass Effect 3.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Intensive" > Browse
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All > Delete
    • Run "Revo Uninstaller" > Uninstall EA app.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Intensive" > Browse.
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
    • Restart the PC > Reinstall the newest version of EA app from here.
    • Reinstall ME3. > Test.
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @t_i_i_t_a 

    I wanted to follow up on this thread to see if you're still experiencing issues with the game. If you need any further assistance, please let us know!


    Thanks!

  • t_i_i_t_a's avatar
    t_i_i_t_a
    1 year ago

    Hi There 🙂

    thank you for your suggestion.i passed it to my friend who is trying it. i will let you know what the outcome isas soon as i know 🙂

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