Forum Discussion

C0oper02's avatar
C0oper02
3 months ago
Solved

Mass Effect 3 N7 Digital Deluxe Edition DLC's and online pass issue!

Hi everyone! New user here! First of all, don't get scared if I make a severe typo or anything. I'm from Spain and my knowledge of English is not the best 🙂 I recently bought Mass Effect 3 N7 Digi...
  • EA_Shepard's avatar
    EA_Shepard
    3 months ago

    @C0oper02 They should all show as a standard and no longer what they were before. The studio updated the series on the backend. I took a look at your account again and from an account side, you should not get that error. This means that there is something local stopping you from connecting. When you download the game, and all the DLC, it should connect automatically if the registry key matches the one you downloaded through Steam. 

    That is different than the DLC since the DLC was free. You may have to do some PC cleanup. I know these have been performed, but with changes with any updates on the account side, you have to make sure 

    A. the right accounts ae linked in EA.com
    B. The installation of the game and DLC are good.

    • Repair/Verify your game based on which client you are launching from
    • EA App's Cache (Top Left Menu > Help > App Recovery)
    • EA App - Repair (My Collection > Tile Dots > Repair)

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click Fix all selected issues

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER.
    • Enable View Hidden Files and Folders
    • Delete all files in the "License" folder.
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 months ago
@C0oper02 wrote:

Hey @EA_Shepard, good news.

I've tried to follow your thread step by step (I've already tried to delete the License folder and the Temp files before, but I tried it again just in case), but nothing. The problem persisted, but I found a post that seemed to work for me here (thank you,@holger1405).

I just downloaded a couple of DLL files and the DLC authorization error seems to have gone away. I've completed the first few missions in the game and the Eden Prime quest (from the Javik expansion) appears in the mission log, so I don't think I'll have any more issues with that for now.

However, the online pass problem still persists.

@holger1405 is the best at these! 

When you log into AHQ, do you use the same email for the EA app? Some players use different accounts. I can look at the online pass error. 

Happy to hear that you are able to get some missions in though. Just let me know and I will take a look!

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 months ago

    @C0oper02 Okay, log back in, repair the game, and test it out. You should not get the online access error but if you do, you may have do a full reinstall. Typically a repair resolved it.

  • C0oper02's avatar
    C0oper02
    3 months ago

    @EA_Shepard  I've verified the files integrity through Steam (I can't repair it from the EA App since I bought it on Steam and it tells me that Steam must be the one managing it), but it still doesn't work. It also deletes the DLL files that solved the problem with the DLC's and the error from before happened again.

    I'm going to do a full reinstall to see what happens. I'll let you know

  • C0oper02's avatar
    C0oper02
    3 months ago

    @EA_ShepardI reinstalled ME3 and EA App. Didn't work at all :/

    As a side note, I've noticed that in the EA App I get 'Access to Standard Edition' (I've attached a screenshot, although it's in Spanish). I don't know if it's important since I bought the N7 Digital Deluxe Edition.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 months ago

    @C0oper02 They should all show as a standard and no longer what they were before. The studio updated the series on the backend. I took a look at your account again and from an account side, you should not get that error. This means that there is something local stopping you from connecting. When you download the game, and all the DLC, it should connect automatically if the registry key matches the one you downloaded through Steam. 

    That is different than the DLC since the DLC was free. You may have to do some PC cleanup. I know these have been performed, but with changes with any updates on the account side, you have to make sure 

    A. the right accounts ae linked in EA.com
    B. The installation of the game and DLC are good.

    • Repair/Verify your game based on which client you are launching from
    • EA App's Cache (Top Left Menu > Help > App Recovery)
    • EA App - Repair (My Collection > Tile Dots > Repair)

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click Fix all selected issues

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER.
    • Enable View Hidden Files and Folders
    • Delete all files in the "License" folder.
  • C0oper02's avatar
    C0oper02
    3 months ago

    @EA_ShepardOMG IT WORKED! THANK YOU SO VERY MUCH!

    Seriously, I don't know what I did differently this time, but it seems to work so I'm not going to complain at all XD

    Really, thank you very much for your time and attention. Greetings from Spain, Commander! 🙂 🙂 🙂 <3

  • DoctorDAM's avatar
    DoctorDAM
    New Ace
    3 months ago

    Congrats!

    Enjoy the loooong MP manifest grind 🙂

    Seriously, some hate it, I enjoy it ... at least for a little while.

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,065 PostsLatest Activity: 8 hours ago