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oscurio's avatar
oscurio
Seasoned Novice
9 days ago
Solved

Mass Effect 3 will not start

After logging into the EA app sucessfully and launching Mass Effect 3 2012 edition, I

get the error message 

"we could not activate Mass Effect 3 (2012 Edition) on this computer using the Origin Account you provided. Please locate you product key to activate the game using you Origin Account."

I press the button to enter the proper product key, and I get the message that I

"must be online" to enter the key.    I am online.   I have full internet access, and my firewall

settings give full access to all EA app components and the game ME3 itself.

How do I play this game, that was legitimately purchased and fully installed?

mass effect

3 Replies

  • oscurio's avatar
    oscurio
    Seasoned Novice
    9 days ago

    That worked, thanks very much

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Hey oscurio​. Please give the following steps a try and see how that goes: 

    • Go to the folder:
      C:\ProgramData*\Electronic Arts\EA Services\License

    *ProgramData is a hidden folder*(open File Explorer, go to the View tab, and select Show > Hidden items)

    • Move all .dlf files into a separate folder. The License folder should remain empty.
    • Clear the EA app cache and restart the EA app.
  • oscurio's avatar
    oscurio
    Seasoned Novice
    9 days ago

    I also deleted the EA app cache, but that did not help

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