Mass Effect 3 won't launch
Mass Effect 3 won't launch. I have 30 hours in it. It was working fine yesterday and now suddenly advises it cannot launch due to a problem on EA's end. I have already reinstalled EA Play and Mass Ef...
Forum Discussion
EA_Shepard
Community Manager
Community Manager@aviann_te Your newer account has different entitlements than the old one. A new version of the game was published a few years ago. Live Support can fix that on their end so if this happened to others, I would suggest reaching out to support and having them take a look at the account.
Unfortunately, we were only able to get this answer:
In the meanwhile I would suggest you to reinstall the game and check if it works. I will be reporting it from my end and I will really appreciate if you report the bug on the below link:
https://help.ea.com/en/search/?category=report-a-bug
Our team will try to reproduce the issue with your details and will resolve the issue for you. Our team will not message you directly, however our team will share the information on the bug that you will report. Once the investigation is completed, our team will help you to r launch game , it may take sometime and team will check this and make sure to fix this .
18:32
I will suggest you try to launch the game after sometime and check if that doesn't work , please reach us back to get an update on this , your incident id 145402256.
the first two chat sessions were just trying to find a problem in my PC, the third session was "looking at my account".
I do not know how to convince support to "look at my account correctly" so that they would fix the problem.
- EA_Shepard
@DFTM1 Thank you. I am sending it over. These should be fixed easily and it is possible not everyone knows about it.
@EA_Shepard Me and @aviann_te tried to contact the live chat tech support again, referring to your messages. Life chat tried to do something, but it didn't help.
I just wondered, those errors and warnings in the logs that I found above are somehow related to the fact that ME3 does not start?
- EA_Shepard
@DFTM1 wrote:
@EA_Shepard Me and @aviann_te tried to contact the live chat tech support again, referring to your messages. Life chat tried to do something, but it didn't help.
I just wondered, those errors and warnings in the logs that I found above are somehow related to the fact that ME3 does not start?
When this happens we have to send it up because it may not end up being handled like it should. As we don't handle these over the forums, we have live support resolve this since they can verify the account with you and make changes as needed.
