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buboomz's avatar
5 years ago
Solved

Mass Effect Andromeda - PC Origin Multiplayer help

Mass Effect Andromeda Multiplayer on Origin. 

It says my status is offline and I am unable to launch multiplayer. When I try to click into Multiplayer it says missing online access. " you are not allowed to access the online features of this game". 

 Anyone know of a solution.

  • @DJKeens 

    I can't say if there are further actions necessary on EAs side, only support could escalate your case. 

    It is possible also that there is a local or isp problem as well.

5 Replies

  • If you had EA access/play and the subscription ended, then you will need to talk to official help and chat with a good Customer service rep.  What happens in this case is a good rep will remove all MEA from your account and then add back what you should have on your account.  Alternate way to try to get around this is to see if you can uninstall the game, and if you can and it offers revert to previous edition, try this and see if it works.

    You also must make sure you are online in Origin before trying to start game...look at upper right corner of Origin app and make sure you are online and not set as offline.

  • This problem. Game will not connect. The game simply says I'm "not allowed to connect to online services" so I can't import/export characters or do strike missions. Offline works fine. I've gone through the standard battery of shotgun troubleshooting from EA (uninstall/reinstall everything, reboot, safe mode, router/modem reset, port forwarding, etc) and spoken with 3 agents 2 who applied a new key to my account. My search on here for solutions have been fruitless as well so here's my new post. Anyone else have answers?

  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @DJKeens 

    I can't say if there are further actions necessary on EAs side, only support could escalate your case. 

    It is possible also that there is a local or isp problem as well.

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