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Anonymous's avatar
Anonymous
9 years ago
Solved

Mass effect andromeda infinite loading on menu screen (xbox)

Over 20 hours in and doind a randon side mission. Had a sound bug thought nothing of it and continued on. When i scanned for the objective the game froze in a save state. Had to turn off as the was no...
  • carseclass's avatar
    carseclass
    9 years ago

    I would power  cycle  your console for 10 seconds  wait for 30 seconds then turn  it back on or power cycle it for 10 seconds then  unplug it for 30 seconds then plug it back in. try to uninstall  your game . try to  do a  regular power cycle first   then  uninstall it  second. Do you have the disc  version of the game if you have the disc version of the game you can uninstall it off line  you always can call Microsoft or  got to xbox .com support  or call ea games support.make sure your xbox not plug in into a  surge protector  outlet .

Anonymous's avatar
Anonymous
9 years ago

Looking online the only fix so far is to either quit and restar the game until it works or i left it shutdown for a couple hours and tried again. Vety annoying either way.

carseclass's avatar
carseclass
9 years ago

I would power  cycle  your console for 10 seconds  wait for 30 seconds then turn  it back on or power cycle it for 10 seconds then  unplug it for 30 seconds then plug it back in. try to uninstall  your game . try to  do a  regular power cycle first   then  uninstall it  second. Do you have the disc  version of the game if you have the disc version of the game you can uninstall it off line  you always can call Microsoft or  got to xbox .com support  or call ea games support.make sure your xbox not plug in into a  surge protector  outlet .

  • carseclass's avatar
    carseclass
    9 years ago

    try to clear local games saves  remove and add your  Microsoft account .

    • carseclass's avatar
      carseclass
      9 years ago

      another thing you can try is factory reset your console there is 2 options  you can keep your games and apps or  delete  everything . if you choose to delete everything   your games and apps will be in ready install section  I would do this step the last option.

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