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cesutd's avatar
cesutd
Rising Rookie
8 hours ago

Mass Effect legendary edition doing odd things on EA App

I got a weird problem. Yesterday, when I wanted to play Mass Effect: Legendary Edition, it instead of play it wanted me to take out a ea play subscription to play a game I bought last year or the year before!

Then I click at top of ea app then suddenly it remembered I bought the game and have played it, but any attempt to view my achievements in the game, I then get this: take out an EA Play subscription to play the game. It says EA Play Pro exclusive.

I tried everything, but it seems EA App is determined not to let me play a game I bought on the EA App. I maybe in 4 hrs got to play it once for a few hours, then this ea play sub kept coming back.

What is going on?

Also this game is getting very glitchy all of a sudden, and every few times, it now wants to repair the game.

I play the game on PC and bought it on the EA App either last year or 2024. By Mass Effect: Legendary edition I mean the name it has on the EA App not the first mass effect game.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hi there,

    I’m sorry to hear you’re having trouble accessing Mass Effect Legendary Edition, especially since you previously purchased and played the game without any issues.

    From what you’ve described, there may be a conflict with the game entitlement on your EA Account, causing the EA app to incorrectly recognize the game as an EA Play Pro title instead of a purchased game. Unfortunately, we’re unable to review or correct account entitlements through the EA Forums. I recommend contacting the EA Help team so an advisor can check your purchase and account history and investigate why the ownership is not being recognized correctly.

    You can contact them by visiting the EA Help website.

    I hope this helps.

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